Oricon-Line oleh Vivianne Limeira Azevedo Gomes, Allyson Carvalho de Araújo

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The Characteristics of Customer Satisfaction and Subscription Service Usage oleh Ushio Dazai

"…In this paper, the author explored the relationship between service usage and customer satisfaction based on the data from Oricon’s customer satisfaction survey. The findings showed that there are thresholds at which satisfaction fluctuates with habitual use, i.e., daily and weekly, and that satisfaction is greatly affected when it falls below a specific line, e.g. once a week. …"
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