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Abstract The social educator offers a set of practices aimed at children/adolescents in institutional care. This study aimed to analyze the practices of social educators based on narratives of photographic records in a residential group homes for children and adolescents in the Southern Brazil. Ten adults participated. Photographic recording and narrative interview script were used and analyzed based on the acquired data. The care provided surpassed the assistance for basic needs, a relevant aspect for practices carried out in a humanized and comprehensive manner. Favorable conditions were identified for the expression of play through creativity, and recognition of life history and aspects of development. The results indicated involvement in care, and this can strengthen continuing education strategies in line with current public policies.