Find in Library

This report focuses on the training system of Sheraton Hotel Zibo. The report analyzes Sheraton Hotel’s training system through customer satisfaction, two-factor theory, and SWOT. The hotel has invested a lot of resources in staff training and development so that the employees are highly skilled and motivated to achieve more. Sheraton Hotel uses motivational factors to increase the satisfaction and loyalty of the hotel staff. A good training system at Sheraton Hotel can increase customer satisfaction and bring better revenue to the hotel.