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Loading and unloading activities generate nearly fifty per cent of the total cost in port. The loading and unloading process of the container at the port is considered as a complex process since it involves several interrelated components, such as ships, cranes, and trucks. The uncertainty of these component activities might impact the loading and unloading time and cost. Agent-based modelling and simulation (ABMS) approach is a method for analyzing and modelling a complex system. This study aims to simulate the unloading process to determine a strategy to reduces unloading process time in the largest port in Indonesian using ABMS approach. The results show that the agent-based simulation approach is feasible to be applied in port activities. This approach can assist decision-makers in predicting the number of facilities that must be used to minimize processing time.