Relationship between TQM Elements and Organizational Performance : An Empirical Study of Manufacturing Sector of Pakistan

oleh: Masood ul Hassan, Saad Hassan, Sadia Shaukat, Muhammad Saqib Nawaz

Format: Article
Diterbitkan: Johar Education Society 2013-05-01

Deskripsi

This study empirically reveals the influence of the TQM elements comprising leadership, people management, process management, customer focus, information & analysis and strategic planning on the organizational performance in the manufacturing sector of Pakistan. The data were collected through a questionnaire survey from the 160 managers and employees of the manufacturing firms. Results using SPSS support the hypotheses that there is a positive relationship between the TQM elements and performance of Pakistani manufacturing firms. Furthermore, it is also found that customer focus is perceived as a dominant TQM practice for enhancing quality performance. Moreover, this study also provides a valuable knowledge to the top managers. Practical implementations along with the limitations have also been discussed in this study.