Patient and Provider Perceptions of COVID-19-Driven Telehealth Use From Nurse-Led Care Models in Rural, Frontier, and Urban Colorado Communities

oleh: Amy J Barton PhD, RN, FAAN, ANEF, Claudia R Amura PhD, MPH, Emileigh L Willems PhD, Rosario Medina PhD, FNP-BC, ACNP, CNS, FAANP, FAAN, Sophia Centi MPH, Teri Hernandez PhD, RN, Sean M Reed PhD, APRN, ACNS-BC, ACHPN, FCNS, SGAHN, Paul F Cook PhD

Format: Article
Diterbitkan: SAGE Publishing 2023-01-01

Deskripsi

The purpose of this study was to characterize the patient and provider engagement in the sudden telehealth implementation that occurred with the onset of the COVID-19 pandemic. Patients and providers from 3 nurse-led models of care (federally qualified health centers, nurse midwifery practices, and the Nurse-Family partnership program) in Colorado were surveyed. Data from the Patient Attitude toward Telehealth survey and Provider Perceptions about Telehealth were collected. Patient respondents (n = 308) who resided primarily in rural or frontier communities were female, white, and Hispanic. Patients in urban areas used telehealth more frequently than in rural or frontier areas ( P  < .001). Rural/Frontier patients had significantly lower attitude scores than urban patients across each of 5 domains assessed. Telehealth modality differed across location ( P  < .023), with video calls, used more frequently by urban providers, and phone calls used by rural/frontier providers. Our data highlight differences in telehealth access and attitudes across rurality. These findings may contribute to future policy while addressing barriers to telehealth access and delivery.