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Public transport is a critical part of civilization in this decade. The amount of money invested and the criticality of transferring people in an acceptable time and without any conflict made it a challenging problem for managers, especially in metropolises. Absolutely, making effective decisions in this area requires considering different aspects. Waiting time is a key criterion in apprising quality of public transport. In this paper, a real world case study of ranking causes of delay in Tehran (Iran) metro system is solved by developing multi attribute group decision-making VIšeKriterijumska Optimizacija I KOmpromisno Rešenje (in Serbian, VIKOR) method under uncertainty, where this uncertainty is captured by Fuzzy Belief Structures (FBS). The obtained results are then compared with a previously proposed Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS) method with FBSs. The results show that human related issues, along with the problems related to line and transportation system are the most important causes of delay. The obtained results of the problem seem acceptable for decision makers.