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In the article the results of BOST method usage was presented to analyse the importance of human and production/ services issues in three different companies - a steelworks, a plastic-processing and a retail chain company. The importance of human and production/service issues was analysed by using the concept of the managerial grid. The relation between workers answers with the use of managerial grid after division answers was analysed into four and three areas. The frequency of occurrence of ratings to determine a degree of perception of importance of human and production/service issues in these companies was analysed.