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This paper reports the results of a study of 65 clients of the Student Counselling Department of the Canberra Institute of Technology in May and June of 1998. These clients are a representative sample of the client group who use the Department, as found in previous studies. One a range of measures of client satisfaction, they show a very high level of approval of the service they have received. These measures include direct questioning, endorsement of various counselling elements as helpful, and a stated willingness to refer other students to the Department. When questioned about access to the Department, the physical aspects of finding the office, speaking to someone and making an appointment were all handled quite well, with only a small minority of clients suggesting that they had difficulty in finding the office. Improved signposting may help to alleviate this problem. Referrals to the Department from staff at the Institute were found to be the most frequent way in which students came to use the Department, followed by information obtained through the department‟s own marketing activities in class visits and the distribution of printed material. It would appear, then, that the Counselling Department at CIT provides a valuable and appropriate service to the Institute, enabling students to achieve their personal goals, and thus contributing to the fulfilment of the Student Services Unit Mission Statement of “Helping You Succeed”