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Patient Satisfaction Scale for Hospitalized COVID-19 Patients: Development and Psychometric Properties
oleh: Laxmi Tej Wunadavalli MBBS, MHA, Sidhartha Satpathy MBBS, MD, MHA, Sujata Satapathy MA, MPhil, PhD, Sheetal Singh MBBS, MHA, Angel Rajan Singh MBBS, MHA, Rakesh Kumar Chadda MBBS, MD, Shraddhesh Kumar Tiwari MA, PhD, Vijay Prasad Barre MA, MPhil, PhD
Format: | Article |
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Diterbitkan: | SAGE Publishing 2022-03-01 |
Deskripsi
Objective: Patients’ appraisal of health care delivery system and services during COVID-19 could be an important yardstick for hospital administration and policy makers. The study attempted to develop and test the psychometric properties of a new patient satisfaction scale for COVID-19 patients. Methods: A total of 446 COVID-19-hospitalized COVID-19 patients in a tertiary care designated COVID-19 care hospital constituted the sample. Factor structure of scale was obtained using exploratory factor analysis (EFA). Internal consistency, split-half reliability, and validity (e.g., content, convergent, and divergent) were also evaluated. Results: Item reduction resulted in a 21-item scale consisting of three factors, namely COVID-19-focused treatment facility, COVID-19-appropriate hospital facility, and COVID-19-specific daily needs service facility. It demonstrated excellent internal consistency and reliability (Cronbach's alpha [α]: 0.93; Split-half reliability: 0.90), excellent content validity, and adequate convergent and divergent validity. The scale had no floor effects. Inter-index correlations were significant. To our knowledge: this scale is the first such psychometrically robust self-rated scale for patients’ perception about hospital services during COVID-19. Available in both Hindi and English languages, the scale provides a quick measure of patient experience regarding CCOVID-19-specific hospital services.