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The Effect of Psychological Contract Violation in Employees’ Emotional Labor Strategies—Mediating Model with Regulation
oleh: Mucun Li, Yuting Zhang, Yiwen Chen
Format: | Article |
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Diterbitkan: | EDP Sciences 2021-01-01 |
Deskripsi
Emotional labor is the process of regulating expressions and emotions to meet organizational goals, including surface performance and deep performance. Based on psychological contract theory and stress theory, this study investigates the effect of psychological contract breach on emotional labor and the mediating role of job insecurity, which is mediated by personality traits, on this effect.