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Public transport is an indispensable demand of all cities in the world. From the 1990s, many cities in Vietnam have installed public transportation networks. Admittedly, the public transportation system is inefficient and has not met its objectives. Hai Phong is a large city in Vietnam whose public transport system still faces many shortcomings. Developed in 2004, the public transport system has only met 1% of people's needs. This study presents the present condition of the bus public transportation system in Hai Phong City and examines the reasons why public transportation does not match people's travel demands. Based on the findings, authors propose solutions and policies to improve the attractiveness of buses to attract people to use public transport services, help develop public transport and safeguard the environment.