Find in Library

The Role of Refund Policy and Complaint Response Time in Determining Customer Satisfaction and Repurchase Intent Audrey Guskey, Ryan Luchs, and Xiaomei Min Organization Structure and Service Capabilities as Predictors of Supply Chain Performance: B2B Seller’s Perspective Harash J. Sachdev and G. Russell Merz Human Collaboration: A Key Component to Supply Chain Performance Kenneth Saban and John Mawhinney Lifestyle Bundles: A Between-Category Product Evaluation Study of Affluent Consumer Behavior Michael Levens The Buzz Factor: Comparing Web Sites and Publicity Marsha D. Loda, Barbara C. Coleman, William C. Norman and Marie Esposito How Arrogant are Sales and Marketing Professionals: Perceptions of Business Students Art Weinstein, Margaret Britt, Joseph Balloun, Perry Haan Bridging the Journal Gap: How Increased AQ Demands have Pushed Marketing Publications to Capacity Joe Schwartz, Rick Mathisen, Renee Fontenot and Mike Musante