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The article deals with the methodological aspects of determining the level of professional satisfaction of employees in improving the quality of the hotel business. The questionnaire survey was conducted to determine whether the introduction of a quality management system has a direct impact on the development of the hotel business, which is one of the best methods of innovation management. The main purpose of the study was to analyze the factors that determine the professional satisfaction of employees in quality management and also the comparison of staff satisfaction levels in the hotel business with or without a quality management system. The research study used statistical and empirical methods. The questionnaires were analyzed in accordance with SPSS 22 program and the results were determined on the basis of correlation, regression and dispersion methods.