Find in Library
Search millions of books, articles, and more
Indexed Open Access Databases
Identifying and prioritizing measures for evaluating the performance of services supply chain
oleh: Mahmoodreza Mostaghimi, Mohammadrahim Ramezanian, Mohammad Esmailzadeh
Format: | Article |
---|---|
Diterbitkan: | University of Tehran 2015-03-01 |
Deskripsi
Compared to industrial companies, we have neither enough related literature nor available researches concerning the issue of evaluating the supply chain management as well as supply chain performance. Therefore, the current article aims to identify and prioritize measures of evaluating the performance of services supply chain. Thus, we first review the related text and define the processes of supply chain. Also, we explain the measures of evaluating the mentioned processes; finally, we sort the measures in accordance with Score and Seroquel models and we design theĀ respected decision tree. The prepared questionnaires were distributed among the managers who are considered as the experts in service industries. Then, after gathering the completed questioners, we used fuzzy AHP for prioritizing and sorting the measures. The results show that the reliability indicator has the highest importance while intangibility has the least importance in supply chain services.