Find in Library

Competition of today's organizations in the supply chain has increased by growing the level of the competitiveness caused by globalization, and is included all chain members and external organizations. Intra-organizational perspectives about quality have some limitations; therefore, manufacturers should pay attention to inter-organizational approaches of quality such as supply chain quality management (SCQM). SCQM will enable the manufacturing companies to satisfy their customers' needs in a competitive market. In this study, after identifying the structure of supply chain management and quality management operation through comprehensive review of the literature, a comprehensive and conceptual definition about supply chain quality management (SCQM) and finally after studying its dimensions, a conceptual framework with 7 factors are presented. Relationship and sequencing of these factors determined by fuzzy interpretive structural modeling (ISM). In this regard, after the assessment, these factors were placed in five levels. Then the obtained structural model confirmed by using path analysis. The proposed model can help the gas industry in implementation of quality management in their supply chain to achieve competitive advantages and satisfy the customer needs better