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Evaluation of Interested Parties by Key Performance Indicators
oleh: Srđan B. Stanojković, Dragan Cvetković
Format: | Article |
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Diterbitkan: | Faculty of Mechanical Engineering in Slavonski Brod, Faculty of Electrical Engineering in Osijek, Faculty of Civil Engineering in Osijek 2018-01-01 |
Deskripsi
Starting from the revision of the ISO 9001, the new version ISO 9001: 2015 was set up. About twenty key changes are made, but this paper deals with the concept of process as well as process performance indicators and measures to implement it. In this paper, key performance business indicators in graphic industry were consolidated. Measurement, analysis, improvement and their impact on the process are connected by unbreakable bond. By specifying the key performance indicators in this industry, the correct way for proper use and application of inputs (requirements, resources, energy) and outputs (finished product and by-products) in the business is explained. The quality standard ISO 9001:2015 was applied in this study.