Client Satisfaction with HIV Counseling Services
oleh: Mohan K. Papanna MBBS, MD, Pawan Kumar MBBS, MD, Avinash Shetty MBBS, MD, Asha Kamath PhD, Unnikrishnan Bhaskaran MBBS, MD, Sahoo Saddichha MBBS, MD
| Format: | Article |
|---|---|
| Diterbitkan: | SAGE Publishing 2013-05-01 |
Deskripsi
Background: Client satisfaction is a good predictor of performance of health programs. Hence, clients’ perception and satisfaction studies provide insight to improve the program. Purpose: To assess clients’ perception and satisfaction with Integrated Counselling and Testing Centres (ICTCs) for HIV in an operational setting. Methods: A total of 191 client exit interviews from 12 ICTCs. The clients were stratified into general and antenatal clients. A systematic random sampling was done at high client load centers. Results: Cumulative client satisfaction was found to be 60% (±24%). Most of the clients (76%) agreed that counseling cleared doubts about HIV and found counseling beneficial (71%). Only 32% of the clients could recall issues discussed during the sessions. However, 92.5% were satisfied with ICTC facilities. Conclusions: Poor perception and low satisfaction with ICTCs needs to be addressed as this could have a direct bearing on the program.