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This paper describes an intelligent communication and decision support system for providing wireless services in an airport environment. A novel agent-based business model is proposed and the value chain is analysed for wireless applications. This system is studied and developed within the scope of the IST ADAMANT project, where the Athens International Airport (AIA) is used as the trial environment. First of all, a set of advanced, realistic decision support application scenarios enhancing the airport facilities both for the passengers and for the airport staff is identified. Most of the applications can be summarised as location-based personalised services. They refer both to airport internal users and to passenger users. In order to provide these services, location-sensitive service level agreements (SLAs) and radio resource management (RRM) are introduced. The design of such a system is envisaged based on a generic, multi-agent architecture, which is also presented in this paper.