Total integrated performance excellence system (TIPES): A true north direction for a clinical trial support center oleh Mike R. Sather, Sherry Parsons, Kathy D. Boardman, Stuart R. Warren, Anne Davis-Karim, Kevin Griffin, Jane A. Betterton, Mark S. Jones, Stanley H. Johnson, Julia E. Vertrees, Jan H. Hickey, Thelma P. Salazar, Grant D. Huang